Career Check-in: Divya Bhardwaj

Divya Bhardwaj | Supervisor, International Payroll in Gurgaon

What does your typical work day look like?

The beauty of working in a truly global & diverse environment – different time zones – is that there is no “typical” working day. There is a planned itinerary and then there is an unplanned one which spices up the day with new encounters. This is absolutely stimulating to the brain cells. But amidst all this excitement something that’s never off the radar is keeping a pulse of customer satisfaction through Service Now Dashboard.

What have you enjoyed most about working at Expedia Group?

It’s evolving each day – lightning fast! Working on multiple global & regional projects and initiatives sets a prodigious learning ground: “Fasten your seat-belts, we are in for a bumpy ride” – I JUST LOVE IT!

What makes your team unique?

The People! I love the One Team, Group First culture & the appetite for extraordinary customer service advanced from a diet of customer-centric values.

With my team in Tokyo

What accomplishment are you most proud of?

Happy customers make my day and I strongly believe in “First Time Right Philosophy”. I am proud to have lived by both!

Who has influenced you the most?

The list is long & beautiful – all Women leaders starting from my working mother to business leaders like Indra Nooyi to political leaders like Hillary Clinton to my own Expedia Group leaders like Becky and Preet – keeps me going and motivated!!


Cultural day 2018 India

How and where do you find inspiration?

Crazy, but I am inspired by risk. An adventurous trip where the destination is yet not confirmed however the journey is bound to be exciting (full of potential failures & experiments)? That’s what gets my heart and imagination pumping

How did you learn to embrace failure?

Albert Einstein rightly said, “If you’ve never failed, you’ve never tried anything new.” I have witnessed failures, but I am still on my journey to gracefully embrace failures. I believe in assessing potential risks and mitigating them to minimize the chance of failure.

Year end team lunch

What is your favorite piece of career advice?

Avoid being paralyzed by fear – Give wings to your thoughts and you will soar high. It’s a piece of advice I follow, too!

Tell us about your favorite vacation.

One of my most memorable vacation was with my family last year to Andaman and Nicobar Islands. From the multicultural town of Port Blair to picturesque pristine beaches, crystal clear water of Neil and Havelock Islands, Andaman offers a perfect choice for an exciting and peaceful vacation, and the more adventurous deep-sea diving – this place completely bowled me over for the second time.

What is your favorite weekend?

Lazing around in perfect peace in mesmerizing ambiance of my living room with my family (two naughty chirpy girls and a not so naughty husband) with some quick snacking & chit chat is the perfect weekend for me. Sounds cheesy maybe, but this comes as a gift of motherhood to me.

Career Check-in: Faisal Saiyed

Faisal Saiyed | Director, APAC People Services in Gurgaon

What does your typical work day look like?

In general, I have long days since I handle APAC. Being based in India, my first half typically is about engaging with my team, employees and managers in APAC. Evenings are often about hosting/participating in calls from US or other locations and thus I can often be found checking emails late in the night😊

What have you enjoyed most about working at EG?

The encouragement to think wide, to test and learn. There is a hugely supportive environment that allows one to risk failure without any negativity attached to it. Plus, I get to play out my role with a lot of freedom and autonomy.

What makes your team unique?

My team comprises of 6 nationalities and works across multiple time zones in APAC. They are incredibly passionate, driven and highly empathetic. I love their energy and ability to get stuff done.

What accomplishments are you most proud of?

When we started off People Services team in APAC, there were many things that needed to align better. We were expending a lot of effort, but the impact on employees was sub optimal. Over the last 18 months, I am incredibly proud of the team that we have built, the technology interventions we have implemented and process excellence that we have fostered. While we still have a long way to go, we have already started impacting employees in a positive way. Our Employee experience is much improved and that such makes me incredibly excited.

Who has influenced you the mos?

Growing up, my father was a key influence in my life. Then, my wife and my daughter have two big influences on my life and I have learnt so much from them!

How and where do you find inspiration?

I find inspiration in little little things in every day. A kind gesture, a lovely song or beautiful scenery really charge me up. I often turn to poetry to sooth a troubled day. Finally, I am also inspired by how people surmount challenges and demonstrate an incredible will to live and live well.

How did you learn to embrace failure?

I have always taken failure ‘personally’ and often brood on it. Over time, I have pushed myself to ‘let go’ and not let my ego come in the middle. This has been a really tough and learning experience for me and I am still on that journey.

What is best career advice?

My most frequent recommendations in terms of career advice are two (i) strive to be awesome at the role that you are doing such that you are upheld as a role model, and (ii) create a wider spectrum of skills so that one is able to broaden one’s capabilities to take on different roles. That way, we can demonstrate excellence in the current role and have a bouquet of skills to offer that can help us go to new/different roles!

Tell us about your favorite vacation.

This has to be Scotland and Lake Districts in North England. Picture-post card perfect places, great weather and we had a lovely place to stay.

What is favorite weekend getaway?

I love the hills, so whenever I get a chance, I relish going into the mountains and spending some quality time.

Open Internal Talent Markets Promote Opportunity and Employer Sentiment

Ryan Johne | Reporting & Analysis Manager, Expedia Group in Bellevue, Washington

One of the most stressful events in a professional’s career is changing jobs. In fact, according to the Bureau of Labor Statistics, the average US worker will have ten different jobs before the age of 40 – and that number is projected to rise!

Personally, I fall right into that average. I’ve had seven different roles across three different companies, and let’s just say I’m a far cry from my days of being 20-something. Each of my transitions has been for different reasons as well. I’ve left because I wasn’t happy, and I’ve left because I needed more money to support my growing family.  My most recent move in July was for a yet another new reason – more on that in a few paragraphs…

I’ve been with Expedia Group for over six years now, with no plans to go anywhere…from a company perspective. Expedia Group has a unique benefit that offers their employees a gargantuan pool of job opportunities across job functions, businesses units, and experiences.

At Expedia Group, we have an Open Internal Talent Market, which allows hiring managers to approach employees from other teams within the company. It also gives employees the chance to apply for internal jobs without the (sometimes) awkward conversation with their manager about looking for other opportunities. It may sound a bit unproductive to have several different business groups pining over the best talent in the organization, but it’s not. It gives employees a great opportunity to develop their skills while avoiding ramp-up time with a new company.

Most other large companies offer an open talent market as well, but together with the work/life balance and the rockstar benefits at Expedia Group, being able to try new roles and/or teams is, well…butter-cream frosting on an already delicious baked good (sorry – I’m such a dad).

Back to my most recent transition…

The past four years of my career, I was on Expedia Group’s Global Brand Marketing team. I ran ROI analytics for a large-budget TV advertiser. My college degree is in advertising and the bulk of my career is in analytics, so as one could infer, I had a BOAT-LOAD of passion for the role. To be frank, it was my dream job. I worked with wonderfully smart and fun people who had a similar passion for the advertising world, which led to excellent cutting-edge work, in my humble opinion.

A few weeks before my 4-year mark with the Brand team, I received an email from my [now] manager asking me if I’d be interested in exploring a new opportunity on her team. It was in the HR organization, which, to be frank (again), didn’t seem like a great idea given my history of being less than politically-correct at times. However, as she explained her vision for the team and for my role, I realized something: It’s not advertising I’m passionate about, I’m passionate about using analytics to solve complex business problems. This was a perfect opportunity to challenge myself and apply that mindset to a function with which I am not familiar at all.

So, I jumped, leaving the comfort of Brand Marketing for HR. I jumped, hoping a bungee cord made of analytics experience and dad-jokes would keep me from crashing into a rocky outcrop of uncertainty and potential HR nightmares, given my periodically insensitive humor. I jumped, and I’m so glad I did.

Something I learned along the way is taking risks, in general, to promote health and growth (actually bungee jumping, however, might not prove to be “healthy”). Someone once told me, “If you’re comfortable, you’re not growing” – I’m a firm believer in that mentality. As we all know, growing up is a part of life. But it took this experience to make me realize “growing up” is one of the biggest parts of life…and it never really stops. Thankfully though, “growing up” during adulthood doesn’t include nearly as much voice change.

Let’s be realistic; all jobs eventually run their course and we all move on to the next challenge (remember, I still need three more jobs before I’m 40 to beat the national average!). However, given how many unique opportunities there are at Expedia Group, I have no reason to look anywhere but internally when the time comes, making those risks a lot easier to handle…and hopefully there’s no bungee jumping involved.