My First 90 days at Expedia Group

Eleanor Evans | Reporting & Analytics Manager in London

Tell me a bit about yourself and how long you’ve been with Expedia Group?

I joined Hotels.com on 7th January; less than 3 months ago, having previously been an analytics manager at a big UK retailer

I first heard of Expedia Group from a Woman in Data UK conference. I knew that Expedia Group had good gender balance and were top of the analytics game, and wasn’t feeling as stretched on the technical side of things in my current role. I was doing a lot of people management but wanted to focus more on my technical skills. A recruiter approached me about a role, and it went from there…

What role are you doing now?

My role at Expedia Group is that of analytics manager, working on channel optimisation for Hotels.com. Questions I might answer day to day would be: how can we build models to help predict when people will cancel hotel bookings? How can we adapt our prediction models for seasonality? Can they scale to countries all around the world? I also work on Expedia Group wide initiatives to coordinate across brands; it’s great to break down silos and not see other brands as competition.

What was the interview process like?

I really liked that there was a phone interview first with the hiring manager, and then a case study with real data. There was an excel sheet which I had to analyse, turn into insight and present back to interviewers. It was a realistic insight into what the job would be like and an interesting example.

I also liked that one of the interviewers was not in Analytics, but a stakeholder. This meant that on my first day I already had a foot in the door with some stakeholders, which gave me the confidence to go ahead and book in meetings with the rest.

How has Expedia Group compared to your expectations?

Originally, I was a bit worried that some of the things said at interview were just “buzzwords”; I was told that everybody was using python, R, databricks, AWS. However, I soon found out this genuinely was the case – everybody uses these tools on a daily basis and is heavily encouraged to do so. Expedia Group sets aside a lot of time and money for training to improve on skills.

I was also impressed by how global the Expedia Group offices are; I feel part of a virtual team, and so integrated with the global business, that I can benefit from the insight of Expedians anywhere in the world.

The culture is also very nice; working at Expedia Group is very flexible, and people are open-minded. Expedia Group also shows it cares with a range of benefits; from the wellness allowance, travel allowance, free monthly breakfasts in London, and numerous socials.

What differentiates Expedia Group in the analytics world?

The infrastructure is really solid. When I did my PHD, I was used to booking in time on a server; in contrast it’s great having all the resources on tap.

For example, if you want to run Rstudio, you’re connected to servers running it. There are 20 clusters, and everybody has access to them. You never need to worry about computing power; and the same goes for Python.

If you have any problems then there would be investment in resources to handle that, whereas in my last role the company didn’t take data infrastructure seriously enough to keep on top of the latest trends.

Expedia Group is big on its “test and learn” culture, and this openness to trying new things carries over into everything. Whether it comes to running a test with huge potential business impact, or suggesting a new meeting format, people are willing to give new things a go. A lot of companies say they do this, but Expedia Group really has the culture to let that happen.

It’s also important to know that Expedia Group is a global company, and we work across multiple different timezones. This means knowing that, if you want a team in Dallas to productionize something, your team in London needs to finish the models on our side in the morning before they come online. This also might mean being a bit more flexible to get a call in the diary that works for all your stakeholders – be it in the morning for Asia or the evening for America. We really appreciate that different teams have flexibility around timezones and we try to show that respect towards each other. 

What are you doing when not at work?

In my free time, I’m pretty sporty; playing squash with a local club and going running with my partner. I also like hiking and travelling; especially when going back to see my family in Scotland.

I’ve also booked my first trip with the Expedia Group employee perks; in Croatia to do hiking and kayaking. My partner’s favourite thing in the world is visiting waterfalls, so that’s the plan for Easter weekend!

What advice would you give to a candidate for analytics at Expedia Group?

Be yourself. Don’t be intimidated by technical side of things. Approach challenges with curiosity and enthusiasm. Everybody interviewing you wants you to succeed, and we look forward to meeting people with right mindset to respond to a challenge, learn quickly and get stuff done.

I was recommended for this job through a recruiter, and when I looked at the job I thought “I don’t have this experience. I don’t use R and Python regularly and have only done online courses.” Once within the process, the interviewers explained that those skills were not mandatory, as long as I was willing to learn and give it a go. At Expedia Group, you just have to be willing to get up to speed quickly – I am really grateful to my manager for having that faith in me!

Career Check-in with Laura Gonzalez Lopez

Laura Gonzalez Lopez | Sr. Market Manager in Dublin, Ireland

Picture of Laura Gonzalez LopezWhat does your typical workday look like?

My role is to work in partnership with hotel chains and help them optimise their distribution through our channels with products that best suit their needs. Once I’ve checked in with my team to oversee their progress, I then get in touch with my clients. This will involve looking at any reactive email requests, setting up meetings in the diary, and discussing how their business is doing, what’s new and looking at the reports to understand market trends, performance, etc. I love the combination of analytical reporting and partner-facing time!

What have you enjoyed most about working at Expedia Group?

Every year in my tenure with Expedia Group has been different. I have looked after different clients and or markets, been part of different projects, and collaborated with several teams driving business initiatives. This has allowed me to grow and expand my horizons.

What makes your team unique?

We have really strong communication lines. Not only within our team (half the team is based in London and the other half is in Dublin) but also with our internal stakeholders. At any given point, I know what we’re working on and what the teams we depend on are up to. Strong internal relationships are essential for our success as a team.

What accomplishment are you most proud of?

I have been lucky to be part of the talent acquisition for different teams within Expedia Group. I really enjoy recruiting the right candidates for the role/team and seeing them grow in their roles and progressing in their careers

Who has influenced you the most?

My mother has taught me a strong sense of responsibility and work ethic. I have the utmost admiration for women that thrive in their career and have a balanced family life at home. Being a working mom isn’t easy. If you think you can have it all, don’t. Think what’s most important and make choices that support that.

How and where do you find inspiration?

We all lead busy lives. I find it very grounding to take the time during the week to appreciate the things around me. I try to look out for new things, people with different views and challenging situations, to see what I can apply for.

How did you learn to embrace failure?

I have learned to make decisions based on enough solid information to ground my logic. If the decision isn’t the right one, I like to always go back and see what went wrong. Failure is part of success as long as you learn from it.

What is your favorite piece of career advice?

Lean on your strengths and keep developing your softer (weaker) areas.

Tell us about your favorite vacation?

South Africa. I went a few years ago with my husband for a couple of weeks and I left in awe of the country. To me, it was the whole package: good weather, beautiful scenery, good people, excellent food & wine, and I had access to the ocean! I truly recommend it to anyone, whether you want a chill or an active holiday.

What is your favorite weekend getaway?

Any European city within a short flight. Good company, plenty of sightseeing, and good food. Wine also helps 😉