Get noticed by our recruiters with these 6 Tips

Originally published on our HomeAway blog in January 2018.

Our recruiters review thousands of applications each month so you can be sure they are eager for unique and eye-catching resumes. So how do you stand out from the sea of applicants? Our HomeAway recruiters are sharing their biggest resume turn-ons, plus cringe-worthy mistakes applicants should try to avoid.

The one name you don’t want to forget:

“My biggest pet peeve is when candidates don’t take the time to customize their resume and cover letter. Sometimes they will even address a different company! Take the time to customize your resume – not only for the position you are applying to, but also double check your application for grammar, spelling, and the correct company name.”  – Heather T.

Pay attention to the numbers:

“A resume showing tenure of a position title instead of showing total years with the company can be confusing. For example, 10 years with HomeAway is more eye-catching than five years as an account coordinator and five years as a manager. You can make that distinction within the description of responsibilities.” – Brittany H.


Don’t show up to the party empty-handed:

“When candidates come to an interview I advise that they bring a portfolio with a pad of paper and a pen. Before you arrive, do research on the interviewers you are meeting with and bring up something you learned during the interview. The other piece is to have five or six questions written down in your portfolio so when the interviewer asks you if you have questions you are ready to go. Interviews are hard enough and having to come up with questions on the spot can conclude an interview on a flat note. Make sure your last impression is your best foot forward!” – Adam F.


To cover letter or not to cover letter, that is the question:

“When it comes to the cover letter, it’s better to have one than not. When you write your cover letter the key is to be brief, be unique, and be accurate. That being said, cover letters often do get overlooked so it’s more important to invest your time perfecting your resume and mining your network for a quality connection that can help you get your foot in the door.” – Analisa F. 

Don’t overdress to impress:

“Wear something casual, but not too casual. I’d recommend jeans and a collared shirt but stay away from t-shirts with logos. I stress to candidates to wear what they feel comfortable in. Just leave the suit and tie at home unless you’re interviewing for an executive role.” – Clinton B.

A HomeAway Employee’s Trip Around the World

Throwback Thursday: originally published on our HomeAway blog on January 11, 2018

Diana Nogueira | Social Media Advertising Specialist, HomeAway in Austin.

Diana Nogueira works in Austin, TX, but it seems like she spends more time abroad than in the Lone Star State. She’s mastered the art of using up all of her paid time off while scheduling trips that allow her to visit other HomeAway offices around the world. She’s sharing her favorite moments from 2017 (one of her biggest travel years) and tips for traveling solo.

Q&A with Diana

Q: How many countries did you visit in 2017?

A: I visited 14 countries. Although I did visit Spain twice; Barcelona in May, and Madrid in August.

Q: That’s more than one country a month! Which HomeAway offices were you able to check out?

A: I visited our Singapore, Madrid and Sydney offices.

Q: So out of all the offices you’ve been to, which one is your favorite?

A: My favorite office is our Downtown Austin location where I work. My favorite international office is in Madrid. Full disclosure, the proximity to tasty food (Whole Foods in Austin and El Corte Ingles in Madrid) may have influenced my decision.

The beautiful Kaafu Atoll in The Maldives.

Q: It’s definitely understandable how food could be factor. Do you have a favorite dish?

A: I love eating healthy and finding local food markets wherever I am.

Foodie Heaven! La Boqueria Mercat in Barcelona, Spain

Q: What’s the culture like in the other offices?

A: I’m Brazilian and everyone in Brazil is very open and inviting and I saw a lot of that in the Madrid office. When HomeAway people found out I was visiting, they stopped by my desk to greet me and invite me out for drinks. They were genuinely interested in getting to know me.

Lunch at the El Corte Ingles in Madrid with some employees from the HomeAway office.

Visiting the volcanic island of Rangitoto, near Auckland, New Zealand

Q: Have you met any Team HomeAway friends during your travels?

A: Yes! I have met with colleagues in our Singapore, Madrid, Sydney and Auckland offices. I was on vacation by the time I made it to Auckland, so I didn’t work in the office, but I still made time to grab coffee with my Kiwi counterpart. I spent the most time in the Madrid office. In five days I got to meet different teams, hang out with them for lunch, happy hour, dinner and also go sightseeing with them. Everyone there was so friendly and I can’t wait to go back!

Meeting new friends at The Grounds of Alexandria in Sydney, Australia. This is must-see stop for foodies!

Q: HomeAway is truly a global team! When you’re traveling solo where do you usually stay?

A: I typically stay in hostels when I’m traveling alone because it’s super affordable and reserve a HomeAway when I’m traveling with a group. I’ve booked two HomeAways in the past, one in Playa del Carmen and another in South Padre Island when I planned a vacation with my friends.

Q: Is there one trip in 2017 that really stood out to you?

A: It is hard to pick just one, but I must go with Chiang Mai, Thailand. I got to spend a full day at the Elephant Nature Park, a nature and rehabilitation center located center in Northern Thailand. These majestic creatures have suffered a great deal and hold visible marks of torture. We had four elephants in our group and we were in charge of feeding, bathing and playing in the mud with them for the day. The oldest elephant in our group was 80 years old while the youngest, little Nina, was just five. This was truly a remarkable experience that I will never forget. I definitely plan on going back and spending more time volunteering at the Park.

Q: Wow, that’s truly an unforgettable experience. What kind of traveler would you say you are? Adventurous, touristy, or all about relaxation?

A: I would say a little bit of all of those. I grew up in a beach town, so relaxing on the beach ranks high on my list. I also love learning the history of a city, meeting locals and immersing myself in the culture of the country. I became a  big fan of “free walking tours” after attending my very first one in Paris in 2012. My guide and I hit it off and I ended up hanging out with him for two days as opposed to just one. It certainly did not hurt that he looked like Keanu Reeves! I also use the “Hop On Hop Off” buses quite a bit on my trips as they provide a convenient way to hit all the top attractions within the city.

Q: Final question, if you could stay in any vacation rental on the HomeAway website, which home would it be?

A: I would love to stay at this awesome 727 airplane overlooking the Pacific Ocean and Manuel Antonio National Park in Costa Rica.

What’s the life of an analyst like at Expedia Group?

Achilleas Athanasiou Fragkoulis | Product Analyst, Hotels.com in London

Hi there! My name’s Achilles and with this blog post I’m hoping to give you a quick peek at what the life of an analyst is like at Expedia Group. It’s been 5 months since I joined Hotels.com as part of the Product Analytics and Experimentation team and looking back at the little time I’ve spent here so far, it’s hard to believe how much I’ve learnt and grown. Even less believable seems the fact that my work has had a direct impact from day 1 on our customers, my colleagues and stakeholders!

What do you do?

My team’s purpose statement reads “Bringing the scientific method to life; delivering actionable behavioural insights to enable informed product decisions”. It’s a bit of a mouthful but it captures the 3 most important elements of what we do, firstly we ensure that the appropriate scientific methods are applied in every analytical use case, secondly, we draw behavioural insights deriving from customer behavioural data and lastly, we use these insights to support business decisions.

We are responsible for maintaining the health of our test & learn programme (T&L) – here’s a blog post giving a breakdown of what our testing programme is like, we own the experimentation methodology and analyse hundreds of experiments every year relating to the design, functionality and performance of Hotels.com. In short, a lot of what we do involves conversion optimisation. The idea is that we strive to understand where users struggle with their experience on our website, be it because of lack of clarity of information, frustration around how to perform an action or find relevant content/info, lack of trust, a confusing /ambiguous design or anything else you can imagine! We identify and try to solve these problems, so that their journey through organising and booking a trip can be as seamless and enjoyable as the actual trip itself.

Personally, I find that the most fascinating part of our work is developing our state-of-the-art experimentation platform itself, aiming to have a world-class, industry-leading platform by performing industry research and developing our tools and experimentation methodology. We love automating manual parts of our daily workflow and always endeavour to increase our capacity to support more tests analyses and make our data go that extra mile for us.

On the side of the above, I’ve taken on a few personal initiatives. One being involved in early-talent recruitment and outreach events. Secondly, I am attempting to make a case within our business to develop the capacity to support and collaborate with post-grad and doctorate students on their theses / dissertations and year-end projects. Lastly, I am in the process of organising and hosting Meetup events in our London office, so that we can give back to London’s extremely vibrant tech, analytics and data science community!

What do you love about Life at Expedia?

Simply feeling valued and respected as an individual and being constantly enabled and empowered to bring my best self and do my best work every day. How do we achieve this?

What tops my list, is everyone’s openness to new ideas.

This is a by-product of working daily with a mixture of very intelligent people from all sort of different backgrounds and walks of life, where everyone brings their own unique perspective and there’s always something for you to learn from that.

Whilst still a massive company, it is astonishing how much of an entrepreneurial feel we manage to preserve, especially in the London office. There’s always a hassling vibe around and everyone’s extremely motivated to drive our product, tools, technology and online travel in general forward. There’s genuine excitement about the type of work we do here, and I can assure you it is extremely contagious!

After that on my list comes the variety of work and opportunities for development. This is enabled both by our fantastic internal and external training opportunities and dedicated development time in the form of frequent hackathons, an annual off-site and generally about 15% of our time being our own to dedicate at our discretion on side-projects, development of our experimentation platform, automating frequent tasks and so on.

Lastly but still very importantly, general quality of life and work-life balance. Our office is very lively and social and, while I probably am a poor example, being a bit of a flaker when it comes to our social events, I value that there is still something for everyone. Personally, I make the most out of our fantastic facilities and infrastructure to support a healthy active lifestyle. I commute by bicycle, take advantage of our yoga classes in the office (weather permitting on the roof-garden!) and feed my fully fledged kitesurfing addiction with our travel and wellbeing allowances.

But surely there must be challenges with so much on your plate…? 

Yes absolutely! But challenges are just development opportunities that have yet to be realised.

Working in such an idea-rich environment it is very easy to build up a huge backlog. It can be hard to juggle things and there is constantly a need to self-organise, self-manage your workload and prioritise very aggressively. You are constantly learning to quickly assess the expected value you can return on every request for the time you invest in it and by consequence you learn to say “no” to people, often times much more senior, and actively manage their expectations.

Additionally, being a large company, it is often very challenging to find the right person to talk to. There’s always light at the end of the tunnel but it can be frustrating to find them with tools and processes spanning multiple teams, geographies and time-zones.

And lastly the bane of my existence… Simply having more ideas than time to work on them.

What’s a typical work-day like then…?!

That’s easy! 8am alarm and instant take-off, 30mins morning yoga followed by a 30min ride through Regent’s park. Quick shower in the office, get breakfast ready – preferably strained yogurt with blueberries, raspberries and plenty of nuts and seeds. Pick up a cup of coffee and land at my desk at 9:30. That’s when the typical part of the day ends!

From then on you never know, one day I can be working closely with data science trying to understand where one of our algorithms fails or if there are opportunities for further improvement. Another day I might be taking part in an ideation session with product managers taking notes of all the ideas flying around so I can pull data together to support a coherent story about where they should be taking this next. Or it could be one of those not so great days that something has broken, and I am investigating a data quality issue, working closely with our data engineers trying to understand the problem. If it’s a quieter day I am probably putting a developer or software engineer hat on, building new features for our experimentation platform or optimising our code.

It’s a fast-paced environment, the ebb and flow of which tends to shift around all the time. Some may find it chaotic, but I wouldn’t have it any other way.

Why I chose the alternate path as an apprentice

Lewis Luther-Braun | Apprentice, Hotels.com in London

Let’s start off with a question, what are your immediate thoughts when I say ‘apprentice’ – and I don’t mean the TV series hosted by Lord Alan Sugar. Chances are, those thoughts aren’t hugely positive. There’s this negative stigma (not everywhere, but in the majority of places) surrounding apprenticeships. This stretches from high school atmospheres all the way up to the mindset of those leading ‘innovative’ companies. Going through the sixth form, all I ever heard were that the next steps in a successful career meant going to university because that’s the way it’s always been done. That was all that was ever spoken about. While I was ‘deciding on my future’, I never even thought about apprenticeships. My naïve thoughts led me to believe that, apprenticeships were for people who couldn’t make it to university. Those who had failed to meet the requirements of the ‘standard’ system.

That was about two years ago.

Now I’m just over halfway through the first year of my degree apprenticeship with Expedia (Hotels.com Brand). So after confessing my prior belief of this negative stigma, why did I choose an apprenticeship? Well…

In December 2017 I thought I had the first steps in my career decided. I was 3 months into a gap year, picking up bits of freelance work here and there, building myself a small portfolio and working on things that took my fancy. I had a scholarship lined up to Aberystwyth University for the following September where I was going to be studying Computer Science with a flavour in either cybersecurity or robotics (which was quite exciting as they are developing pathfinding algorithms for the European Space Agency’s ExoMars rover mission).

Sounds like a pretty good deal, right – So why did I turn it down?

Well, over the gap year I came to the realisation that I prefer actually making stuff and doing something practical. So, as appealing as it sounded, sitting in a lecture theatre for however many hours per day listening to and taking notes of theoretical concepts that chances are, I would never use again – apart from maybe when I took my final year exams. I wasn’t buying it. I fancied something where I could put into practice what I was learning, almost instantly – so that I could consolidate my knowledge actually grasp what I was learning.

I had also heard that a lot of my friends coming out of university were having trouble finding jobs – not because they didn’t know their subject matter but instead because they didn’t have the required amount of experience to get a full time position.

Considering what I’ve briefly mentioned, in January I turned down my university place with no real idea of what I was going to do next. Writing this down, makes me realise that this idea doesn’t seem rational at all – I was turning down a secured place at university with a scholarship in place of… well. Nothing.

I had nothing lined up, no back-up plan. Plan ‘A’ didn’t quite cut it for me so I needed to find something else – On the bright side, there’s still another 25 letters left.

I started looking for extra freelance work to take up to improve my skillset and portfolio while I preceded to seek out what I was going to do next.

I started trying to answer the questions we’ve all asked ourselves; “Can I really see myself doing this as a job?”, “Am I actually any good at it?” & “Why exactly, does this capture my interest?”.

In the blind searching, that’s when I stumbled across mention of an apprenticeship at Expedia. I thought I’d try my luck, I had nothing to lose and so much to gain – the apprenticeship offered a full degree and 3 years ‘work experience’ at the same time, so those two points I mentioned earlier seemed to have been solved by this apprenticeship.

Practical: Tick

Work experience: Tick

BSc Degree: Tick

And now, here I am. One of Expedia’s first apprentices.

So what exactly do I actually do as an apprentice?

I work in terms of an 8-week cycle wherein I spend 7 straight weeks at Expedia and then 1 week at university, where I am studying a three-year course for a BSc in ‘Digital Innovation’. I usually receive a perplexed look when I tell someone what I study – so I’ll lay it out for you. In effect, it’s a computer science course but as defined by the industry as opposed to a university body who may or may not be currently involved in the industry. This means that everything we learn can be applied directly in the workplace, as it’s what the ‘industry’ have defined as what we need to know.

I appear to have tailored my next steps to what I was searching for. Since starting here, I’ve learnt so much. That in itself is a testimony to the team that I’m part of, where knowledge sharing is a basis of the team structure. One source of learning that I had overlooked when applying, was from the developers around me – people with years of experience are committing their code all the time where I can pick up on patterns they’ve used or hear why they did something one way but not the other and compare approaches. Plus I get insight into all their mistakes, in the hope that I can build on what they’ve learnt.

So it appears that not following the standard procedure has been an ‘Expedia-nce’ of a lifetime that’s led to some exciting new opportunities.

What a difference a year makes

Nathan Adams | Data Visualisation & Insights Analyst, Hotels.com in London

November 2017:  I was a final year student at the University of Bath, frantically searching for internship and graduate opportunities for when I entered the “real world”. During my search, I stumbled upon an Expedia recruitment event: The Business Analytics Games. This was the perfect opportunity to visit the Expedia office and network with prospective employers. I reached out to the recruitment team at Expedia and quickly started planning my trip to London. The event was a series of short challenges pertaining to different areas of analytics, such as Business Intelligence, Product Analytics and Pricing Analytics, with hiring managers from Hotels.com, Expedia Partner Solutions and Brand Expedia all present. After some successful networking, I was invited to an interview in the forthcoming weeks and then offered a summer internship in the Hotels.com Business Intelligence team!

June 2018: Fast-forward six months, I had finished my studies and graduated with a first-class degree from the University of Bath and I was about to begin my Summer Internship with Expedia Group. The prospect of living in London for the first time, while working for a tech company I have long admired was rather exciting. Our first day consisted of meeting our intern counterparts in other brands and teams, which was made up of 30 summer interns and industrial placement students. The early talent recruitment team jam-packed the summer with training events, social activities and lunch & learn sessions – damn I miss those free lunches. It was getting towards the end of my internship and I was extremely pleased to hear that there was an open role in my team for a graduate-level analyst. I jumped at the chance and was offered the role of Data Visualisation & Insights Analyst. You could say the internship was a success!

October 2018: After building a good relationship with the early talent recruitment team and knowing that I was at the event in 2017, they reached out to me to help organise the evening. This year we decided to just have one, bigger challenge. I came up with the idea of a hypothetical sporting event which incorporated the end-to-end process of data analysis, allowing the students to engage in rich conversations about how an event can affect the business and how we can use data to leverage these opportunities. The Business Analytics Games 2018 was a huge success, with over 30 students attending from multiple Universities, both inside London and some as far as Leeds and Bath.

So… what a difference a year makes? From attending as a student desperate to get my first job at Expedia, through to helping organise and create the challenge at that very same event one year on is something I could never have imagined.

 

Grace Hopper Celebration India 2018

Roopali Agrawal Anupama Sarohe Parul Ahuja Samiksha Chugh Suruchi Sinha Ridhi Lnu | Yayati Rajpal Umangi Oza

We at Expedia Group “relentlessly strive for better” and 2018 was certainly a year of better for us. We are on a mission to make ourselves a more diverse and inclusive place every day. With our continued efforts, Expedia Group India decided to participate in prestigious Grace Hopper Celebrations India (“GHCI”), the largest technical conference for women in Asia, for the very first time and it was a fantastic, inspiring & humbling experience for us. Around mid-year, when we decided to participate in the conference, we set two clear objectives for ourselves – inward & outward facing:

    • Inward Facing – A source of inspiration for our employees by providing access to role models, success and failure stories of thought leaders in the industry along with a platform for networking & exposure to all cool tech things in the world.
  • Outward Facing – To establish our tech brand & connect with amazing talent.

With those two clear objectives, we pulled up a crack team of 28 women with diverse background & varied experience levels. The team was set on a mission – “Inspire & Get Inspired.” Soon we started working on a close collaboration with GHCI team, booth design, collaboration with the vendor, swag, dress codes (You read that right), flight & hotel bookings, etc. We arranged gatherings for this team to get together, socialise, and plan and enthusiasm slowly started to build up. Our participation in the event was planned fairly well including all minute details.

Even with all the preparations, we had few logistic issues at the 11th hour like getting swag to Bangalore from Gurgaon. This team of 28 amazing women came together & volunteered to carry those 13-14 KG of swag per head with them. It was heartening to see how a common goal united this team and how this team exhibited ‘One Team, Group First’, one of the core guiding principles of Expedia Group.

With all the preparations, hard work and enthusiasm, our team was set to make a mark at the conference.

The conference started at a high energy note. The hall for the keynote was gigantic and it was overwhelming to see 4000+ technical women from 411 organisations,90 cities & 12 countries under one roof. GHCI was officially kicked off with a great message – “Life is a one-time opportunity. Dare to dream and live your dream.” Thought leaders from the industry shared reflections from their career journeys and we were reminded that we, as women, needed to have confidence in our own capabilities, speak up, raise our hand, sit at the table, invest in our own self, ask for help and support each other, celebrate motherhood with right prioritisation & support system. Keynote was concluded with – “There is a special place in hell for women who don’t help other women.” – Madeleine Albright

Behind the scenes, Expedia Group’s booth had come out live with a ‘travel’ based theme. Our crack team didn’t miss an opportunity to show its ‘Bias to Action’ when it came to setup of booth. This amazing team of women cleaned, setup and brought the booth to life themselves. We participated in a networking event later in the evening, that worked as a confidence booster for us as we had to list down the reasons “Why I am remarkable” and share it aloud, something we do shy from.

Day 2 provided us ample opportunity to attend sessions across various tracks like Artificial Intelligence & High-Performance Computing, Design in Tech, Platform Engineering, Career 360, Speed Mentoring and iConnect sessions. Narrowing down on sessions was hard as we didn’t want to skip a single one. At the same time, our booth at the career fair was buzzing with energy and talent. It was heartening & overwhelming to have so many visitors interested to talk to us and understand more about Expedia Group. Registration method at our booth exhibited our guiding principle ‘Simplify’. We asked visitors to specify their dream destination along with their basic contact details. The moment we explained the concept of ‘Dream Destination’ to candidates – a place where you would love to travel, anywhere in the world – we saw a smile on each and every face while imagining about their dream destination. Such is the power of ‘travel’ and one of the reasons why we all love to be part of Expedia Group. It was rewarding to see that smile on those faces and those faces lit up even brighter when they saw their names flashing on big TV screen along with their dream destination pinned. Our swags, passport covers with Expedia Group’s logo, were also received very well as it was ‘unique’ and resonated with our theme.

We were a unique booth that was run by all women from diverse backgrounds. We were able to talk in languages of HR, Tech, Testing, Business, Management, Leadership and most importantly we were able to offer the human touch & connect to the amazing talent out there. The environment at the booth was almost infectious and magnetic.

We got an opportunity to experience ‘Tech Expo’, ‘Poster Session’,’iConnect’ & ‘Speed Mentoring’ along with a flash mob, that charged up the whole environment to a different level. With hours passing by, it was almost the time for us to wrap up and we all started working on a mental list of things that we need to do ‘better’ next year like presenting tech talks, showcasing the tech from Expedia Group, and participation in the tech expo. Panel discussions were definitely on top of everyone’s mind along with an attention grabber like a flash mob. We closed the conference at the mark of whopping 2500 registrations at our booth – 55% of total participation at the conference. By all standards, for a first-time experience, we had made our mark.

Our participation in GHCI united this diverse crack team in a very special way. We are certainly more confident, connected, motivated to live our dreams and determined to make a bigger impact at the conference next year. It’s just the beginning…

Stay Profitable, Still Sustainable

Pitchakorn Punpornmatee | Lodging Partner Associate II, Expedia Group in Bangkok

There is a saying “Travel is a force for good” and I totally agree. The travel industry is huge nowadays and it is certainly continuing to grow bigger and bigger. It has become a part of our lives when a break from the stresses of work is needed.

Who does not love traveling? … I believe ‘nobody’. It could even be something addictive for somebody like me. Working in the travel business has been my dream job, and with Expedia Group, what I get is more than just a regular job.

“We don’t just do it simply and we are always Relentlessly Striving for Better.”

I have been working with Expedia Group for a year and a half, and out of all of the jobs I have had, I have stayed here the longest. What keeps me here? There’s a ton of reasons: the fun workplace, the positive changes, and the challenges for self-development – but the one thing that stands out for me the most (as a Political Science graduate) is the social development aim and our Corporate Social Responsibility (CSR).

So, what does Expedia Group contribute to society?

Let me tell you a story… As a Lodging Partner Associate for the Thai market, I saw first-hand the pain points the small local hoteliers had to face, including high fixed cost, expensive marketing cost, and low bookings during low season. Making just one mistake in managing their resources could potentially lead to business failures and, subsequently, local people losing their jobs. I began to wonder how I would be able to help, and the answer is Expedia’s Online Platform.

I get to see with my own eyes that Expedia Group strives to be Locally Relevant on a Global Basis (one of our Guiding Principles). I provide our business partners with knowledge of how to maximize their profits by increasing their revenues and reducing marketing costs through the use of the online platform. What I suddenly realized is that the local Thai entrepreneurs could also benefit from innovation to be more competitive. As travel trends are now changing, with travelers no longer requiring guided tours and tending to organize their own trips for more flexibility and more local experiences, innovation through online platforms can play a key role in connecting both domestic and international travelers to local communities without the interference of the middlemen. This way, money can flow directly from travelers to the communities, and create direct income distribution, which can considerably help to narrow the social gap while increasing people’s well-being. And Expedia Group has been doing well in building that bridge to connect local hoteliers with travelers.

On top of that, Expedia Group also proactively encourages Corporate Social Responsibility (CSR) through Expedia Cares with the missions to align with 8 of the 17 United Nation’s Sustainable Development Goals. This can literally change the lives of millions of people.

I have also participated in Global Day of Caring activities; for example, donating clothes and books, helping in a beach cleaning day, etc. We also have the platform for all employees across continents to give a donation for those countries affected by a natural disaster (Expedia Group’s disaster relief program). The recent one that we helped to raise donations for was the earthquake and tsunami in Sulawesi, Indonesia. This is a good example of One Team, Group First – a Guiding Principles that encourages us to work together to make a better world.

I believe the big companies these days should be moving toward being more sustainable, rather than just being more profitable. Expedia Group is definitely one of those, we have continuously been working on this part, with direct and indirect aids. Either way, more or less, I am happy to play a part in promoting, helping, and sustaining local communities and beautiful cities around the world through this global travel technology company, Expedia Group.

Possibilities are endless at Expedia Group

Christine Gabrielle Lasa | Lodging Content Associate, Expedia Group in Manila, Philippines

Two and a half years ago, I began my journey with Expedia Group as a Lodging Content Agent (LCA) and frankly, I did not really know what kind of culture to expect from this technology company – but of course, I was excited about my new journey.

What is an LCA, and what does one do? Simply, I take care of activating newly-acquired properties on our Expedia sites by collecting lots of details from the hotel partner directly. I make sure the displayed content of our partners is accurate and thorough so that travelers experience ease and convenience when planning their trip.

Over two years of doing this job, how do I feel about my role today? Significant.

Being a millennial, I want to feel valued in the organization and find meaning in my work.

We have this thing called ‘’Associate Idea Machine’’ (AIM) that allows anyone to suggest how to make current processes more efficient and improve our platform: Partner Central. When we submit an idea and it gets considered for further enhancement, we feel we have contributed to the organization. The exciting bit about it is the ripple effect of your idea and how far it could reach. Possibilities are endless.  I am always stoked when my idea is taken a step further and placed into the work pipeline for enhancement.

Expedia provides an environment that inspires people. It gives recognition to those who live out the corporate values in their work.

When I received my recognition for demonstrating Expedia Group’s Guiding Principles: ‘’We act as one team’’ and ‘’We organize for speed’’, it drove me to “strive relentlessly for better!”  The recognition was an affirmation that I was adding value to the workplace.    

I briefly mentioned what I do at the beginning of this post, but to elaborate more about my role, I also help other regions with activating their newly-acquired partners whenever I have the bandwidth to help. If I’m not turning newly-acquired properties Live, I’m handling hotel partner’s request to change their star rating on the website or managing the policy requests partners would like to have displayed on their page. I take part in some test and learn projects too before an initiative is rolled-out.

Taking initiative and offering a helping hand with cross-support work goes a long way. Not only do other LCA teams from different regions get to know me, but by helping other teams with their Onboarding queue, I’m also helping our new hotel partners open their doors for opportunities for traveler bookings to come in.

I’ve been enjoying my stay here because Expedia Group does an excellent job demonstrating humility. This is an international multi-million-dollar company and considering how big this brand is, I attest to the fact that my thoughts and ideas are heard at an agent-level position. You don’t have to be in management to be heard. Likewise, I find the quality of communication within the organization is awesome.

‘’Random Coffee’’ is an initiative that was recently rolled out and this allows us to expand our network and meet new people from other regions even outside APAC. Employees get paired up no matter what level they are in the organization and this resonates humility because everyone is given the opportunity to ask career and business questions to the other person they’re paired up with for random coffee. The environment is truly welcoming.

My experience working for Expedia Group for over two years has been favorable and I continue to look forward to the endless possibilities where my career in this organization will take me.

Within Reach

Lizzie Jones | Associate Recruiter, Expedia Group in Bellevue, Washington

Corporate recruiting pro-tip: you must be an (unofficial) brand ambassador for your company’s product. Professionally, because business acumen is fundamental to sharing opportunities with candidates. Personally, because it’s important to sell a product you believe in. When I received the opportunity to join Expedia Group earlier this year, I was ecstatic to have the unofficial responsibility to be a travel ambassador. Why? Because I don’t like traveling.

  • I love adventuring.
  • I love arriving at a destination, unexplored.
  • I love taking in the sights and smells of a city I’ve never been to.
  • I love sharing laughs and fumbled conversations with locals I’ll probably never see again.

What I don’t like is comparing flights, researching the best/safest hotels and figuring out what attractions to see. Too. Many. Logistics! I hoped that joining a tech company with a travel product might change my perspective on travel. Thus, I made a goal to book 12 trips with Expedia within my first 12 months of employment (update: I am on track to hit 12!) I envisioned doing a solo-trip to the middle-of-nowhere New Zealand to “self-reflect” or maybe a 1-month long yoga retreat in the Himalayas. I saw myself exploring safaris and ancient ruins. Scuba-diving and sandboarding. Instead, I discovered something greater: friendship.

Of the 8 trips I’ve taken so far, all but 1 have been somewhere on the West Coast (my mind’s telling me “Kilimanjaro,” but my bank account is telling me “San Francisco”). Though most of my travels remained domestic, here are a few things I did:

  • Was in the same state with 2 of my best friends for the first time since we all graduated college 3 years ago
  • Re-connected with a friend I had lost touch with (who only lives 2 states away)
  • Watched several of my friends graduate with their Master’s degrees and met some of their family members for the first time
  • Made new friends by meeting people at graduations, birthdays, events, and festivals that I might not otherwise have met

This year has taught me two major things about travel:

  1. It can be easy (I arranged all my trips on the Expedia Group app – I even bought tickets for one of my trips in a Lyft on the way to a coffee shop).
  2. Travel does not have to be “exotic” to count.

Don’t get me wrong, I still plan to explore many more places abroad (Greece 2019, I have been $aving up for you!) But I’ve also learned the immense value in traveling to stay connected with people and deepen relationships.

Expedia Group’s mission is to bring the world within reach. But for me, Expedia does that and more – it brings my world within reach.

From a Lodging Content Associate (LCA) to a Content Manager in Bangkok

Daranee Khanijou | Manager of Lodging Content Operations, Expedia Group in Bangkok

I joined Expedia Group on September 30th, 2013 as my first job out of University. My original plan was to stay for two years to build career experience before I continue my Masters. Since then, it has been 5 great years and here I am, still continuing to do what I love and passionate for.

My journey with Expedia Group started as a Lodging Content Associate and we were the 1st AR (All Rounder) Team through the launch of Go Big Thailand. Being the youngest member on the team, I asked a lot of questions and received a lot of great advice from both my manager and my colleagues. I was given the opportunity to voice my ideas and watch my feedback be implemented, I feel heard despite of my age or experience.

Here at Expedia Group, everyone stands equal – where we value each other’s feedback and help to shape one another to become a stronger individual for the best of the business. After two years of working cases where I would onboard new properties onto the Expedia Group platform, I was given an opportunity to become a Senior Lodging Content Associate (LCA) where I was able to partake not only in-market projects and assignments but more at APAC-level initiatives. Being a Senior LCA not only helps to strengthen my leadership and analytical skills, but I was also certified in the Continuous Improvement Kaizen Program during those years.

I believe a person who has never punched above her weight class has less of a chance growing stronger. I always strive to utilize my experience and expertise – along with my ambition to take on new challenges. After another 2 years of continuous dedication and enthusiasm, I’ve successfully landed the role of the Content Manager of Bangkok. I’m now managing a strong team of LCAs where we thrive to learn from each other, provide good partner experience, and balance speed/quality in turning new properties LIVE on our platform. We also add value to the business by embedding the guiding principles in our everyday actions.

The backbone of my success comes from my team, my manager, and also my colleagues across Expedia Group who have played a vital role in supporting and guiding me. Working at Expedia Group has allowed me to interact with diverse people across the globe and surround myself with passionate people who have shaped me and helped me to grow mentally and emotionally. Expedia Group has shown me what performance-driven means and I truly believe that we get what we give.

Something I have embraced since day one is “I’m proud to be an Expedian”.