Career Check-In

Career Check-In with Josie Shah

Come join us as we adventure around the Hotels.com global offices and meet our team to discover more about their day-to-day roles, exciting projects, great teams and, of course, their passion for travel.

Josie Shah | Director of User Generated Content | Hotels.com | London

  • What area of Hotels.com do you work in?

I work in the Content team, specifically user generated content. We work on a number of projects that integrate the experiences, feedback and photos from real customers that have stayed at our hotels, back into the booking journey to help new customers find the right hotel for their needs.

  • What do you enjoy most about working at Hotels.com?

I really enjoy working with such an international group of people I love the different conversations and perspectives this brings to the work place.

  • Tell us about a project you are most proud of and why?

I ran a market wide RFP to launch our affiliate program across Europe, in search of best in class technology and service, ensuring we had the right people and tools on the ground to be locally relevant in all markets and meet our growing business needs. We ran the project on time, exceeded our performance goals and saved $1m+ in costs in the process.

  • Tell us about a manager who has supported your development? And how?

My previous manager was very supportive of my interest in exploring new career opportunities whilst retaining a part time schedule. He highlighted all my transferable skills and where they could be applicable in parts of the business I might not have considered myself qualified for. He has also championed the benefits and value of part time employees amongst senior decision makers.

  • How do you balance work and life?

After returning from maternity leave (twice) I have worked part time, both 3 and 4 days per week at different times. Right now I work a 7 day fortnight which feels like the right balance for me. Hotels.com has been very encouraging and accommodating of my need to be as present as I can be for my young family, whilst also exploring new and fulfilling career opportunities.

  • What is your most memorable travel experience?

Many years ago whilst backpacking around South East Asia, I caught a boat to a tiny island off the north east coast of Malaysia called the Perhentian Islands. There were just a handful of small huts, fish were freshly caught and BBQ’d and there was about an hour of electricity a day from one central generator for the whole island. We saw komodo dragons, snorkelled with tuna and turtles… it was the most beautiful unspoilt place. I imagine it’s a bit different now!

Find out about how Josie found a part-time working schedule that worked for her family and career. #WeWhoTravel

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